FAQ


1. Orders & Shipping


How much does shopping to my country cost?

Shipping is always free, no matter where in the world you are. If you reside outside the EU, you may incur import duties and taxes, which will be collected from you by the carrier upon delivery.

How long will it take for my order to arrive?

Orders are individually prepared by our craftswomen in our French Riviera atelier, before being shipped off. This process can take up to 7 working days. We post orders exclusively with international carriers to make sure they arrive to you fast, safe and sound. You can keep track of your parcel in real time via a tracking number provided.

How much duties and taxes will I have to pay?

We currently ship all items Delivery Duty Unpaid (DDU). The carrier will bill you all import duties, customs and local sales taxes levied by the country you are shipping to upon delivery.

I'd like to make changes to my order. What do I do?

Contact us! We dispatch orders quickly from our studio to our workshop, but we’ll always try our best to make changes before we ship your order.



2. L'Insert


What is L'Insert?

L’Insert is the first signature item in our collection. It is an insert designed to fit your bag with absolute perfection. Made with Alcantara®, the luxurious Italian material, L’Insert protects your bag from spills, gives it a full perky shape and organises its contents.

Is L'Insert compatible with my bag?

Currently, L'Insert is designed to fit two handbag styles, Hermès Birkin and Hermès Kelly, in a range of sizes.

Our inserts are tailor-fitted to the bag they designed to fit. Our team designs each one individually and tests prototypes for months until the perfect version is defined. Our experts are currently working on increasing the range of handbag styles L’Insert is designed to fit. If we haven’t yet designed an insert to fit a bag you love, let us know!

What size of L'Insert should I buy?

We recommend you purchase L'Insert in the size and style that matches your bag.

Our inserts are tailor-fitted to the bag they designed to fit. We have chosen to avoid nonsense size and compatibility charts. Instead, we design each insert specifically for a bag you love.

How should I wash my insert?

L'Insert is made of 100% Alcantara. You can wash it in cold water. Avoid tumble-drying.



3. 7 Rue Paradis


Is 7RP affiliated with any luxury handbag brand?

No, and we sincerely hope our communication did not lead you to believe so! 7 Rue Paradis is not affiliated with Hermès, their Birkin and Kelly bags or any other third-party brands and products. Hermès product names are trademarks or registered trademarks of Hermès International. All other company and product names are trademarks or registered trademarks of their respective companies.

How can we help? Let us know by contacting us.

Psst – We have secrets to share!

From time to time we would love to send you free insider tips on everything from the best cleaning products to making your collection weatherproof.

Put together by our experts, with ♥



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