FAQ – 7 Rue Paradis


1. Orders & Shipping

How much does shopping to my country cost?

Shipping is always included, no matter where in the world you are. We also take care of duties and taxes (we ship DDP). You will incur no additional charges. 

How long will it take for my order to arrive?

We do not carry stock. Each and every 7RP insert is handmade to order before being shipped from our French Riviera atelier. This process generally takes around 10 business days, though the exact delay varies depending on demand at any given time. Current estimated shipping date is listed above. We post orders with FedEx to make sure they arrive to you fast, safe and sound. You can keep track of your parcel in real time via a tracking number provided.

How much duties and taxes will I have to pay?

We currently ship all items Delivery Duty Paid (DDP). You will incur no additional charges.

I'd like to make changes to my order. What do I do?

Contact us! We dispatch orders quickly from our studio to our atelier, but we’ll always try our best to make changes before we ship your order.

2. L'Insert

What is L'Insert?

L’Insert is the first signature item in our collection. It is an insert designed to fit your bag with absolute perfection. Made with Alcantara®, the luxurious Italian material, L’Insert protects your bag from spills, gives it a full perky shape and organises its contents.

Is L'Insert compatible with my bag?

Currently, L'Insert is designed to fit Birkin, Kelly (Retourné and Sellier) and HAC and Evelyne in a range of sizes.

Our inserts are tailor-fitted to the bag they designed to match. Our team designs each one individually and tests prototypes for months until the perfect version is defined. Our experts are currently working on increasing the range of handbag styles L’Insert is designed to fit. If we haven’t yet designed an insert to fit a bag you love, let us know!

What size of L'Insert should I buy?

We recommend you purchase L'Insert in the size and style that matches your bag.

Our inserts are tailor-fitted to the bag they designed to match. We have chosen to avoid nonsense size and compatibility charts. Instead, we specifically design one insert for each bag you love.

How should I wash my insert?

L'Insert is made of 100% Alcantara. You can machine-wash it in cold water. Avoid tumble-drying.

3. 7 Rue Paradis

Is 7RP affiliated with any luxury handbag brand?

No, and we sincerely hope our communication did not lead you to believe so! 7 Rue Paradis is not affiliated with Hermès, their Birkin and Kelly bags or any other third-party brands and products. Hermès product names are trademarks or registered trademarks of Hermès International. All other company and product names are trademarks or registered trademarks of their respective companies.

How can we help? Let us know by contacting us.

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